FAQ

When will my order be shipped out?
Typically, we process our Ready to Ship gifts within 1-3 business days.

How does shipping work?
We currently ship to the Greater Toronto Area only for all Ready to Ship gifts.  All gifts are shipped from our studio in Toronto and typically takes 2-6 days via standard ground shipping.  Expedited shipping may be available at an additional cost.

Do you ship nationally/internationally?
We offer national/international shipping for custom projects only. Requirements and guidelines vary by country. International shipping is not yet offered for our online shop.

Do you include a personalized note in my order?
Yes, we can include a note. Simply fill out the sentiment box when checking out or select blank card so you can personalize the note yourself.

Can I request a specific delivery date?
Yes, you certainly can. Please email us at info@hamperandpost.com to arrange this.

What are the shipping costs?
We offer flat fee shipping in the Greater Toronto Area for all sizes. Bundles - $10, wooden boxes - $15

Can I add my logo to a gift?
Yes, we can create branded gifts including engraving, custom tags and notecards. Minimum quantities required.

Will I get exactly what is shown on the website?
As we work with many small suppliers, in some cases, we may substitute items with a comparable product. Rest assured the products will be just as beautiful as the ones you see on the site.

Returns and Exchanges
We take great care to ensure your gift arrives to you looking great! Please contact us immediately if the item is damaged so we can evaluate and make it right. Please note, items are final sale and cannot be returned or exchanged.